DESCRIPTIF DU POSTE
Our client, a blockchain/crypto player, is looking for a technical support engineer to join their L2 support team. You will work closely with the L1 Support team, the Customer Success team, as well as the software engineers who develop their products. This is a key position that requires excellent team spirit.
The missions:
- Offer high-quality customer technical support.
- Manage, diagnose, and resolve customer technical issues (Zendesk tickets).
- Leverage your technical expertise to implement sustainable solutions.
- Deploy the company’s stack locally, analyze bugs and qualify incidents before escalation.
- Contribute to the improvement of internal tools and the back-office.
- Promote the company’s best practices internally and to customers.
- Report relevant customer feedback to the Product and Engineering teams.
- Support and train less experienced technical support engineers.
- Collaborate with the Technical Support Lead to optimize processes and improve team efficiency.
L'ENTREPRISE
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