Our client, which is a startup specializing in artificial intelligence, is looking for an AI Data Analyst to join its dynamic and growing team. You’ll collaborate directly with co-founders and engineers to develop and improve cutting-edge AI solutions, aimed at transforming the customer service experience through fully native solutions.
- Data Science: Use language models (LLMs) and other data science models to analyze and improve the performance of AI agents. You’ll need to come up with improvements based on a deep understanding of machine learning models.
- Metrics & KPIs: Develop and refine performance metrics specific to the customer support context, such as measuring the “accuracy” of AI agent responses. You will be at the forefront of LLM development, designing innovative approaches to assess their quality.
- Audits & Reporting: Perform in-depth analysis on large textual databases from customer support discussions. Your goal will be to evaluate the quality of customer service (human or AI) and propose improvements. You will be expected to synthesize your findings and recommendations in internal meetings and with customers.
- AB Tests: Design and implement AB experiments to measure and continuously improve the performance of AI agents. You will thus contribute to the optimization of the solutions offered by the company.